Return Policy

Here at Jerry's Paintball it is our goal to provide you top quality products that you will not want to return.

Sometimes situations occur however, where you may need to return a product.  These policies protect the customer as well as our company.  When we strictly follow the below policies, it saves us time & manpower and we are able to focus on offering more products at lower prices to our customers.

If you have placed an order with us & are having problems, please find your specific circumstance from the list of scenarios below to learn how we handle that particular situation:

1. You purchased an item, but then decided to cancel the order

If the order hasn't been shipped out yet we can cancel the order & issue you a refund with no penalty.  If you are unable to get in touch with us and cancel the order before it ships, your situation will be handled according to the returned or refused sections below.

2. You purchased and received an item from us and it's not working correctly

If the item isn't working correctly due to shipping damages, please see the next section directly below.  If the item isn't working correctly, and it does not appear to have been damaged during shipping, please see the inserts that came in the original box for instructions on how to file a warranty claim with the manufacturer.  The manufacturer is responsible for any manufacturing defects or deficiencies with their products.  We strive to strictly offer sound and effective products and if we receive complaints about the effectiveness of a particular product we remove it from our web store.

3. You received an item that appears to have been damaged during shipping

Please be aware that shipping damages are very rare with paintball supplies.  All of the major manufacturers package the items very well and even if a package is damaged, the contents are usually fine.

If the packaging for your item appears to be damaged, be sure to keep all the original packaging until you've determined whether or not a shipping insurance claim needs to be submitted.  If any of the original packaging is thrown away, we cannot file a shipping insurance claim & discarding shipping materials or box contents waves your right to get your product replaced or repaired.  Before contacting us, please assemble the item and test it's functionality.  If everything works okay, there is no reason to contact us or file a shipping damage claim.  If your product is not working correctly due to the damages that occurred during shipping and you have kept the original shipping materials please contact us so that we may submit a shipping insurance claim.  Once we have affirmed you still have the original shipping materials, the gun is damaged due to shipping damages, and we have officially filed the shipping insurance claim forms, we will pay for your product to be professionally repaired at a local paintball supply store or we will just send out a brand new product.  Whether to have the product repaired locally or replaced is totally at the discretion of the Jerry's Paintball.

4. 30-day Money Back Guarantee : You purchased and received an item, but have decided you want to return it

If you receive an item and decide to return it, you can do so if and only if the following 3 requirements are met:

1. The item must be unopened, unused, and still in the original packaging.  If you use the item it cannot be returned to us, even if it is cleaned.  The item also must be in perfect working condition with no manufacturer's defects, manufacturer's damages, or shipping damages.  If you are wanting to return your item due to ineffectiveness or damages, please see the appropriate section above to learn how those situations are handled.  We cannot take damaged or defective items back without those issues being resolved beforehand.  The sections above describe how to handle all situations where damages or defects are present.

 

2. You must contact us to notify us that you'd like to return the item within 30 calendar days of receiving the item.  This time frame starts the day the shipping company delivers your item regardless of whether or not you immediately open it or not.

3. You must get an RMA Number and return instructions from us prior to returning the item.  You can contact us to get an RMA Number and the return instructions if the two requirements above this have been met.

If you return an item without all three of the above requirements being met, the item will be refused and come back to you & no refund will be issued.  If you meet these requirements and return an item according to these policies, your refund will be issued in one of the following two manners:

1. You can receive the full amount you originally paid for the returned item (including shipping) as a store credit

or

2. You can get a refund for the amount you originally paid for the item minus the amount we paid the shipping carrier to originally ship the item to you.

5. You refuse an item and it comes back to us

If you refuse an item and it comes back to us you will be issued a refund, minus the amount the shipping company charges us for the shipment to you and back to us.

If the item is damaged during the shipping process, no refund will be issued until the shipping insurance claim process is complete.  Once the shipping claim process is complete, you will be issued a refund in the amount we are reimbursed by the shipping company (minus the amount the shipping company charges us for the shipment to you and back to us).  If the shipping company does not approve the claim, we are unable to provide a refund.